Username and Password Help

Need help remembering your username? Forgot your password?
You will need to enter your Username before you can retrieve your Password. 
Click on the following link to request an Email Reminder of Your Username.
Once you have your Username, you can click same link link to request a Email Reminder of Your Password 

Username and Password Instructions
Self-Help - to view instructions on retrieving your User Name and Password simply click on each of the links below.  

  • Self-Help Providers: Username help is here. Password help is here.
  • Self-Help Clinic administrators: Username help is here. Password help is here.

Customer Service - you may also email Customer Service for help. Include your full name, phone number and email address where you would like the information to be sent.

Additional Help

  • If you are a provider and do not receive your User Name or Password by using the links above, its likely that your reminder email went to the clinic administrator who first registered your account.  If you were registered by your clinic and want to access your username and or to reset your password, contact us for assistance.
  • If you receive a message that indicates you are not registered, you must purchase a code here then click the link and follow the directions to register the account.
  • are receiving a message that states you have "insufficient rights", please email our Customer Service team for assistance.