FAQs

Member's most common questions. Click on any question to see the answer.

Provider Application

Where do I enter my supervising physician information?

The MCC is currently working on adding a field for this information into the online application. Until this field is added, we encourage you to enter this information in two places.

Create a document that includes all relevant supervisory data and fax it to your image list. Make sure you attach the document to the application when you send it to a payer.
You may also insert relevant supervisory data into the “Comments” area of your application prior to sending.

How do I make sure my application is complete before I send it?

This online application cannot be sent if it is not complete. To find out if your application is complete you may perform an audit in the Preferences area of the application. Use the Select a Credentialing Organization Preference to Audit pulldown menu to choose the payer and the type of application and click audit. If the system generated message is that the audit was successful, the application is complete and ready to be sent. If the audit is unsuccessful, a pink box will appear and list out what information or documents are missing from the application.

How do I preview my application before I send it?

You have the opportunity to preview your application. Click on Send Application on the black navigation bar in your application and follow the steps until you reach the screen which has a preview button. Click on the preview button, open the pdf and save or print. This is not a complete application as the signature/attestation page is missing.

How do I send my application?

An application is sent by logging in and clicking on Send Application on the black navigation bar. Use the pull down menu and choose the type of application you wish to send. Click on the radio button to choose the payer. You will then continue until you reach the submit button. Enter the Authorization/digital signature code and submit. For more information go to send application.

How do I print my application?

A complete application can only be printed after you send the application to a payer. After you send your application, click on "Generate an Application Packet." This will open a pdf of your application which can be saved or printed.

How do I know if my application was sent to the payer?

Log in to your application, go to Send Status on the black navigation bar. If you have successfully sent your application it will be listed as sent and received.

What is office details? What do I enter in this area of the application?

Office Details is the area of the application where data is entered about the workplace. This is required information.

If you are a provider and do not have the Office Details information, contact your worksite business office.

If you are a clinic administrator this information is in your clinic administrative account under provider sites. If the providers record is attached to your clinic administrative account this information can be populated into the provider record by Attaching a Office Location. For more information on this process click here.

How do I delete an office location from office details?

Log in to www.mncred.org and open the application.
Click on the Office Details.
Click on the underlined site.
Then click on the General edit button.
Go to the bottom of the page and click delete.

What needs to be faxed into my record?

Copies of liability insurance, all licenses and certifications. Education records, CV (resume) are not required but may be added. Faxing instructions are here.

How do I upload my documents?

At this time, individual providers will need to fax documents into their application. Application improvements will soon offer individual providers the upload function. We will update the website homepage when these changes are made.

Clinic administrators can upload documents by accessing the provider record in their clinic administrative account. Instructions are available here.

What is an Authorization/Digital Signature Code?

The Authorization/Digital Signature code is used ONLY by the provider to sign required documents and sign the completed application (the authorization code cannot be entered by a clinic administrator on behalf of the provider). To send an application, a provider signature is required to attest to the veracity of the application's content. The authorization/digital signature code is used to legally sign the online documents including; application addendums, authorization and releases, and the final application. For instructions in how to set up this signature, click here. Instructions to use this signature in signing required documents, click here. Instructions to use this signature to send your application, click here.

How do I set up my digital signature code?

Your Authorization/digital signature code is set up by logging into your provider record. Go to account on the black navigation bar, click on "Update Authorization Code", enter code and submit. For more information click here.

What is a PRAC (subscription) code?

A PRAC/Subscription code is an alpha numeric code that allows you to register on the MCC website for an individual provider credentialing record. You use your credit card to purchase the code from the MCC website. The cost is $25 annually. Registration gives you access to the newly created provider MCC record. This access lasts for 365 days. After the 365 days, a new PRAC code will be needed to regain access to the provider record which remains on the website undisturbed.

How do I purchase a PRAC (subscription) code?

You purchase a PRAC (subscription) code for $30 with a credit card on this website. For more information click here.

How do I log into my MCC account?

Log into your MCC account with your username and password. Your user name was sent to you upon registration. Your password was created on the purchasing screen. If you do not remember your username or password go to username and password help. If the email with your username and password was not sent to your email address call or email MCC Customer Service at 612-360-9793.

What is a TIN and where do I enter my TIN?

A TIN is the tax identification number for your employer. It is entered in “office details area of the application.'' Contact your employer business office if you do not have this information.

What is my NPI Type 1 and where do I enter it?

The NPI type 1 is your National Provider Identification number. Enter this number into the application by going to the black navigation bar, clicking on the ID Numbers area of your application, and enter the data.

What do I do when I get this message? "Sorry, you do not have sufficient rights to logon to Minnesota Credentialing Collaborative"

Contact the MCC at 612-360-9793 or email us for help.

How do I give my clinic access to my account so they can help manage my data?

If you are an individual provider you may wish to talk to your clinic business office or credentialing administrator to ask for assistance in this process.

If you are a clinic administrator and your provider has given you authorization to access his online record, click here for instructions.

How do I sign my application?

Your application is signed at the end of the process when all of the data is entered and the application is ready to send to the payer. Go to the black navigation bar and click on on Send Application. Continue until you are on the last screen before sending. This screen requires you to enter your Authorization Code/digital signature. Use the digital signature to sign the application. Make sure to Generate an Application Packet if you wish to have a completed hard copy of your application. More details are here.

How do I use the New Process for Single Provider Electronic Signature?

Providers review and acknowledge (with check marks) all locations in the application and common documents that will be signed when they enter their digital signature code, eliminating the need to repeat the signature process for each document separately. Providers are required to send to each Preference one-at-a-time, but the signature process for each send is simplified. Click here for instructions<

Only the provider is authorized to use his/her digital signature and to send the application

What are the red and green Process Lights on the Navigation Bar (Audit Lights)?

If you first select a “Preference” (a credentialing organization that will be receiving the application) red and green progress lights on the left navigation bar will signal whether all fields required by that specific Preference have been completed. Click here for instructions

How do I select the Payer or Hospital I want to send the application? What is a Preference?

A Preference is a hospital or payer. Before you begin to complete your application, select the entity you want to receive the application by clicking on Preference in the middle of the left navigation bar, searching for the Name of the hospital or payer that will be receiving the application. The red and green progress lights on the navigation pane then indicate whether you are completed the required fields for that Preference. Click here for instructions

My faxed documents aren't appearing in my Image List. What should I do?

Here are some helpful hints about faxing documents into the system:

Do not put your own Fax Cover Sheet over the MCC Fax Cover Sheet. The MCC cover sheet has a bar code that deposits your documents on the Image List in your application.
Do not write on the fax cover sheet as it may interfere with the reading of the bar code.
Make sure that the MCC Fax Cover Sheet you printed does not have any lines or smudges from your printer. This may interfere with the reading of the bar code.
If you receive the message that your document is to large you may need to check the settings on your fax machine. Do not fax in color. You may want to experiment. Fax machines are not all alike.
During times when the system is busy it may take more than two hours for the faxes to appear on your Image List. If these faxes do not appear after one day, do not refax. Call MCC Customer Service at 612-360-9793 for assistance.

Administrative Issues

I'm getting an error message about "cookies" and "trusted sites." What do I do?: You need to change a setting on your computer. Follow these easy steps. You only need to do this once.
How do I register my provider for an online credentialing record?: To create an online credentialing record you must purchase a PRAC code and register your provider. You will receive the username of the provider by email after registration and will then be able to login to the provider record.
How do I use the New Process for Single Provider Electronic Signature?: Providers review and acknowledge (with check marks) all locations in the application and common documents that will be signed when they enter their digital signature code, eliminating the need to repeat the signature process for each document separately. Providers are required to send to each Preference one-at-a-time, but the signature process for each send is simplified. Click here for instructions
ONLY THE PROVIDER CAN APPLY HIS/HER DIGITAL SIGNATURE TO THE APPLICATION AND SEND THE APPLICATION
What are the red and green Process Lights on the Navigation Bar (Audit Lights)?: If you first select a “Preference” (a credentialing organization that will be receiving the application) red and green progress lights on the left navigation bar will signal whether all fields required by that specific Preference have been completed. Click here for instructions
What do I do if I forgot or misplaced my PRAC (subscription) code?: Call or email the MCC for help. 612-360-9793
What is a NPI Type 2? Where do I enter my NPI Type 2?: An NPI Type 2 is the organizational NPI number. This number is your worksite's NPI.

If you are an individual provider you enter this number by going to the "Office Details" area of your application, creating a new office and entering the NPI Type 2. You may want to get assistance from your workplace to complete this area of the application.

If you are a clinic administrator, you may enter the NPI2 by logging in to your administrative account, clicking on the “admin” button, click “provider sites”, add a provider site and fill in all of the information on this screen and save.
I forgot/misplaced my password.: Click on the “username and password help” link. Go to password help and enter your username. You will need to enter the correct answer to your security question to receive your new password by email.

If you are a provider and the email with your password has been sent to a employer, contact the MCC Customer Service Department at 612-360-9793 or email us at mcc@mncred.org.

If you are a clinic administrator and are unable to answer the security question or did not receive the email with your password update, contact the MCC Customer Service Department at 612-360-9793 or email us at mcc@mncred.org.
How do I change my email address?: Click link to instructions. Login to your MCC record, click on “Account,” click on “Update user information,” then click on the email button and enter your new email and submit.
What is credentialing and why do I need to do it?: The Minnesota Uniform Credentialing Application is used to help establish the qualifications of licensed health care professionals. The application process allows health plans and hospitals to assess the background of applicants. The process is generally an objective evaluation of a provider's current licensure, training or experience, competence, and their ability to provide particular services. This application is sent to health plans, other payers and hospitals.

Providers who wish to apply to be in network with a health plan, other payers or hospitals will be required to submit a Minnesota Uniform Credentialing Application to each entity. First, an initial Minnesota Uniform Credentialing application must be completed when a provider has never been credentialed with a payer or hospital. Once a provider is part of a system, their status is updated every few years through a recredentialing application. Hospitals, health plans or other payers notify providers when their recredentialing application is due. Both the initial and recredentialing applications may be sent electronically through the MCC sevices. The MCC also has payers in the system who do not accept electronic applications but accept faxed or mailed applications. Those payers can be chosen as a preference in the application. If a payer is not in the system other options may be available. For more information, contact the MCC Customer Service Department at 612-360-9793

What is the difference between contracting and credentialing?

Contracts are signed between a health plan and a business (clinic, medical group, etc.) while credentialing is a process that allows individual providers to join a network. Contracts are granted to businesses when they have completed the payer's contracting process and have been accepted. These processes are generally available on the payer websites. Both contracting and credentialing are required in order for a businesses to be paid by the payers. Most established medical practices or businesses have their contracts in place with payers. Do not send an individual provider credentialing application to a payer if a business contract has not been established. The payer will reject this application. For more information, contact the MCC Customer Service Department at 612-360-9793.
How do I get credentialed?: Fill out an online Minnesota Uniform Credentialing Application with the MCC. Chose in Preferences each payer/hospital where you wish to send your application. After the application is received, the payer/hospital validates the information you have sent and decides to either accept or reject your application to be in it's network as a provider.
When I try to login, I get this message on my homepage, "Your subscription code has expired, do such and such to renew your code.": This message will tell you that your annual subscription has expired and that you will need to enter a new code in order to access, edit or send your application. This will require you to purchase a new subscription code. Directions for this process can be accessed below.

If you are a clinic administrator and your provider's subscription has expired you will need to purchase a new subscription code and enter it into your provider's application as directed.

If you are an individual provider working on your own application, click here for information about how to purchase a subscription code and enter it into your application.
I'm a clinic admin. How do I purchase a PRAC (subscription) code from my administrative account?: Go to Get Started, click on Clinic Administrator on the right side of the page, click on Step 2. On the Purchase a PRAC code for your Provider page click on the link to purchasing. Login with your clinic administrator username and password. Fill out the purchasing screen and submit, confirm and generate a receipt. An email will be sent to you with your codes. For more information, click here.
I'm a clinic admin. How do I enter my sites in my clinic administrative account?: In order for your worksite information (addresses, tax id numbers, NPI Type 2 etc.) to be available to populate the provider records, you must add this data by logging into your clinic administrative account, clicking on the Admin button, clicking on Provider Sites, click on Add a Site, enter the data and save the screen. If you have more than one site repeat the process. For more information click here.
What is a preference? How do I add one?: In order to send the application, a destination has to be chosen.The preference area of the application is used for selecting where you would like the application sent.

Select Preferences by clicking on Preferences on the black navigation bar within the application, click on add a preference, enter part of the name of the payer/hospital in the search engine for example: bl for Blue Cross Blue Shield. Click the underlined payer, complete the screen and submit. Click back on the black navigation bar and choose Preferences. You will see Blue Cross in this area whichs shows you have successfully entered a preference. Repeat this action to add more payers.

For more information click here.
I'm a clinic admin. How do I delete an administrative user?: Log in to your administrative account, go to the admin area, go to users, click on the first letter of the last name of the user you wish to delete. Put an end date into the screen. The user's name will not disappear but they will not longer have access. For detailed instructions click here.
I'm a clinic admin. How do I upload documents into provider records?: Log in to your clinic administrative account. Click on records button to get to the Provider List.

Click on the first letter of the provider’s last name to choose the provider. Click the Edit button under Actions to get into the provider record.

On the black navigation bar, choose the area of the application where the document needs to go, for example: Licenses. This action takes you to the License page. Scroll to the bottom of this page and click on the Browse button. Find the saved scanned document to upload then click the Upload button.

Click on the Image button next to Document Available to make sure you have the correct document uploaded.

Here are more details.
I'm a clinic admin. How do I fax documents in my clinic administrative account?: As a clinic administrator you have the option to upload documents into the provider record. This is the best way to get provider documents into the system. To upload documents: Scan the documents to your desktop or designated folder, click the provider record in your administrative account. Then go to area of application, for example: Liability Insurance. Scroll to bottom of screen, click the browse button, choose document and click the upload button. For more information on this process click here.

If you are unable to upload documents to the provider record you can fax in the required documents by printing out the appropriate fax cover sheets and faxing the documents in to the listed number. These fax cover sheets have bar codes which direct the documents into the appropriate area of the application. For instructions on this process click here.
I'm a clinic admin. How do I create a new administrative user to help me with credentialing?: Log in to your clinic administrative account, click on admin, go to Users,.

Complete the new administrative user’s information including Login Name and a Password for the new administrative user and submit.

Write down this information so you will be able to access it when you need to give it to the new admin user. Click here for more information.
I'm a clinic admin. How do I preview the provider application?: You can preview the application if all of the required data is entered. You can do what we call a "fake send". Go to Send application in the provider record on the black navigation bar. Follow through the required steps until you reach the screen that offers you a Preview button. Click on this button and a pdf that can be saved to your desktop or printed will appear. This is not a complete application as the attestation page is missing. For more information click here.
I'm a clinic admin. I did not receive my user name.: Contact the MCC at 612-360-9793 or email for help.
I'm a clinic admin. I did not receive my PRAC (subscription) code.: Contact the MCC at 612-360-9793 or email for help.
I'm a clinic admin. My PRAC (subscription) code isn't working.: Contact the MCC at 612-360-9793 or email for help.
How do I select the Payer or Hospital I want to send the application? What is a Preference?: A Preference is a hospital or payer. Before you begin to complete your application, select the entity you want to receive the application by clicking on Preference in the middle of the left navigation bar, and searching for the Name of the hospital or payer that will be receiving the application. The red and green progress lights on the navigation pane then indicate whether you are completed the required fields for that Preference. Click here for instructions

Resources
- FAQs
- Username and Password Help