Our Resource Section is designed to assist users in working with the MCC. Here you will find the latest news and announcements, customer service contacts, answers to common questions and help retrieving usernames and passwords.
User Names and Passwords
Click link to retrieve
Usernames and Passwords
User Guides
Click link for the
Clinic Administrator Step-By-Step Guides
Click link for the
Provider Step-by- Step Guides
Click link for
FAQs (Frequently Asked Questions) asked by Providers and Administrators
Click link to view a
Sender Tutorial (1 hour WebEx) on how to enter your data and send applications
Click link for the
ApplySmart User Guide (warning - 200 page document - some pages are outdated)
Advanced Notification for Credentialing Staff
Click link to register to
here to receive Advance notification (email warning) when the system will be unavailable. Simply indicate your name and email address.
Suggestions for Improvements
We welcome your suggestions on additional tools. Let us know
here.
Customer Service Team
Our customer service team is available to answer your questions. They can be reached by phone at 651-789-0113 or by emailing
supportmcc@credentialsmart.net (click link). Leave a brief summary of your question, they are typically able to address your question within 10-15 minutes.